Privacy Policy

1. Information We Collect

We only collect personal data necessary to fulfill the purposes outlined in this policy. We will not collect any additional data without notifying you first.

Information Collected Automatically

When you navigate and interact with our Site, we automatically collect certain technical information, including:

• IP address
• Geographic location
• Hardware and software specifications
• Links clicked
• Content viewed

Information You Provide to Us

We collect data directly from you when you perform specific actions on our Site, such as submitting an online form. This may include:

• First and last name
• Email address
• Phone number
• Auto-fill data

2. How We Use Your Information

We use the data we collect solely for the purposes stated in this policy or indicated on relevant pages of our Site.

• Automatically Collected Data: Used to analyze traffic, generate statistics, and improve site performance.
• Information You Provide: Used primarily for lead generation, fulfilling your requests, and communication.

Legal Basis for Processing (GDPR)

For users located in the European Union (EU) and the United Kingdom (UK), we process personal data under Article 6 of the General Data Protection Regulation (GDPR) based on the following legal grounds:

• Legitimate Interest: Processing is necessary to pursue our legitimate business interests, provided they do not override your fundamental rights. These interests include maintaining and optimizing our Site, understanding user interactions to improve our portfolio, and answering general inquiries.
• Performance of a Contract: Processing is required to take steps at your request prior to entering into a contract, or to fulfill an existing contract. Note: If you decline to provide necessary personal data, we may be unable to respond to requests, provide accurate quotes, or initiate services.

3. Information Sharing & Disclosure

Internal Access: We may share your data with TRGS Group employees who require access to fulfill the purposes outlined in this policy.

External Disclosures: We will never sell or rent your personal data to third parties. We will only share your information externally under the following circumstances:

• To comply with a legal obligation or formal legal proceeding;
• To establish, exercise, or defend our legal rights; or
• To buyers or prospective buyers in the event of a company sale, merger, or acquisition.

Third-Party Links: Our Site may contain links to external websites. Please be aware that we do not control, and are not responsible for, the privacy practices or content of these third-party sites.

4. International Data Transfers

As part of our operations, your personal data may be transferred to and processed in the following countries:

• United States
• Canada

When transferring data internationally, we ensure it remains protected in accordance with this Privacy Policy and applicable laws. If you reside in the UK or the EU, we will only transfer your data if the destination country has been deemed to provide adequate data protection by the European Commission or UK adequacy regulations, or if we have implemented appropriate safeguards (such as Standard Contractual Clauses).

5. Data Retention & Security

Retention: We retain your personal data only for as long as necessary to achieve the purpose for which it was collected. If we need to retain your data beyond this period, we will notify you.

Security: We implement reasonable precautions to safeguard your personal data. However, because data transmission over the Internet cannot be guaranteed as completely secure, we cannot warrant the security of your data beyond what is reasonably practical.

6. Your Privacy Rights

If you are protected under the GDPR or similar privacy frameworks, you hold the following rights regarding your data:

• The right to be informed
• The right of access
• The right to rectification (correcting inaccurate data)
• The right to erasure (the "right to be forgotten")
• The right to restrict processing
• The right to data portability
• The right to object to processing

To exercise any of these rights—such as inquiring about the data we hold, or requesting modifications or deletions—please contact our Privacy Officer using the details provided in Section 10.

7. Cookies & Do Not Track

Cookies: A cookie is a small file stored on your device that tracks your browsing habits. You can configure your browser to notify you when a cookie is sent or to disable them entirely (though this may impact your user experience on our Site).

We use the following types of cookies:

• Functional Cookies: Remember your site preferences for future visits.
• Analytical Cookies: Help us improve site design and functionality by tracking user interactions.
• Third-Party Cookies: Placed by external services we utilize (e.g., for user account management).

Do Not Track (DNT): We do not track users across third-party websites over time, and therefore our Site does not respond to browser-initiated DNT signals.

8. Children's Privacy

Our Site is not intended for individuals under 16 years of age. We do not knowingly collect or process personal data from children under 16. If we become aware that we have inadvertently collected such data, we will delete it promptly. Parents or guardians who believe their child has provided us with personal data should contact our Privacy Officer.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our data practices or to maintain legal compliance. When changes are made, we will update the "Effective Date" at the top of this document. We encourage you to review this policy regularly. For significant changes, we may notify you directly via email.

10. Contact Us & Complaints

If you have questions, concerns, or complaints about how we process your personal data, or if you wish to exercise your privacy rights, please contact our Privacy Officer:

Supervisory Authorities

If you feel we have not addressed your concerns satisfactorily, you have the right to lodge a complaint with a supervisory authority:

• In British Columbia: The Office of the Information and Privacy Commissioner for British Columbia (OIPC).
• In the EU/UK: Your local data protection authority (e.g., the Information Commissioner's Office in the UK).